If they also have a Business office, or Student Accounts, or something like that, someone other than Financial Aid but who deals with money, I'd enlist their help too. But I'm with Cajun that I would go crazy until that sort of thing is resolved.
-=Steve=-
B.S., Info Sys, Charter Oak State College
M.A., Educational Tech Leadership, George Washington University
Doctor of Health Education, A.T. Still University, in progress