Lets be honest..Aspen which I attend and like alot is a great deal for the money but it isn't Harvard.
They have a staff of under 10 people, so student services really is talking to the President Jerry Alley, who I have never spoken to, but my daughter had him for a clasa and he seems to be a great guy and very responsive.
If you have a gripe thats who I would take it to. I agree with you about some comments which appear to be canned and sent to everyone.I view them as thought questions. But on the other hand I have seen some comments that were worthwhile.