A few days ago I wrote a blog pertaining to the lack of
service I received from Penn Foster. I know that the Penn
Foster College
blog is followed by those at PFC, but I wasn’t sure if they read mine as well.
I still don’t know for sure if they read it, but I find it strange that I
received a survey regarding my recent phone call in my message box today. I’ve
made phone calls to Penn Foster before as well as my husband, but neither one
of us ever received a questionnaire pertaining to those calls. My husband has
received surveys from them on occasion, but not like the one I got today.
Penn Foster asked me essentially how they were doing. Was
the rep knowledgeable? Did he solve my problem? Etc… I filled out the
questionnaire, but I was sorry that it was a simple, multiple choice type of
survey. There was no room for comments.
Did Penn Foster read my blog and say, “She’s not happy?
Let’s send her a questionnaire to see what we could do better. Was it as simple
as a random survey? Or did they think that I would feel better about the
company if it appeared that they actually cared? I haven’t a clue, but I do
know that my husband has had a few problems with them before and a day or two
after he blogs about it, Penn Foster resolves the issue.
I do have a message for the folks at Penn Foster. In the
future, if you want to know how your company is doing, let us answer in our own
words. Leave a box at the end of your survey for comments or explanations. Even
if I had had a positive experience, I’d still want to write, in my own words,
about it. I’m not sure how PF is planning on improving their student services
if all they’re asking the students to do is check a box.